We prefer shipping with Warenpost/Kleinpaket. Warenpost has nothing to do with the “Warensendung.” The Warenpost is also only available to businesses.
The animals are of course shipped with a heat pack in a suitable packaging, depending on the weather.
(This depends on the entire order. For larger orders, shipping as a parcel is of course unavoidable.)
The background is that the post office handles letters and Warenpost more carefully than parcels, and we can plan exactly when the packages are transported to the parcel center. In this way, damage caused by, for example, heavy parcels or similar can be avoided. In addition, Warenpost is processed together with letter mail, meaning it is delivered and processed more quickly. Due to the good planning possibilities, the animals experience as little stress as possible.
If there are complications for which we are responsible, we will of course cover the costs.
If you insist on a real parcel, please contact us at "kontakt@schneckenpost.shop". In that case, we have to charge 2 euros more for shipping, and your shipment will be sent as a parcel.
We would also like to point out that shipping costs are not the same as postage.
The shipping costs include packaging, labor time for packaging, as well as transport to the postal center.
We ship with Deutsche Post and DPD.
If you encounter problems with one of these service providers, please let us know!